mhmood
Carlo
Teddy Newland
Customs Clearance Issues
As the importer, you bear sole responsibility for the clearance of
the goods any issues that may arise from an inspection or hold.
Typically, the consignee of the shipped packets is taken as the importer
in any problem case. Examples of situations where Chinajiaho will compensate you
Examples of situations where you are not entitled to compensation Compensation All imported goods are subject to Customs clearance in every
country. When you buy from Chinajiaho, the goods are sent from China.
Therefore you are importing, and you are the importer responsible for
the goods when the goods pass through Customs in your destination
country. According to our general terms and conditions, you may order
anything you like from Chinajiaho and we will fulfil your order, but it
remains totally your responsibility to find out in advance if the
products are permissible to import into your destination country, and if
so what clearance requirements, taxes, policies etc apply in that
country.
Chinajiaho cannot and will not offer advice or pre-shipment information on Customs issues in any regard.
From over 3 years of shipping thousands of orders a week, we can
confirm that in over 99.9% of shipments from Chinajiaho there is no
issue whatsoever with Customs clearance. Furthermore in the majority of
the rare cases subject to a delay in Customs, the goods are released and
delivered successfully. This is because the clearance via normal
shipping methods (couriers or post) is handled professionally by the
shipping company, and Chinajiaho is an experienced provider of correct
shipping documentation and compliant products and packaging.
You need to be aware that, since any order you make on
Chinajiaho.com will pass through your country's Customs, the Customs
have the right to hold and inspect your goods according to their
policies.
Every country's Customs has different policies, and these policies can vary substantially, for example...
If you are dropshipping, it is important to note that the consignee of
the goods is your customer, and therefore they will be liable for any
assessed import duties, sales taxes, or issues arising from Customs
inspection.
In most countries, depending on the category of goods imported and the
quantity or value, the shipment will be assessed for duties and /or
sales tax. That is your responsibility as the importer and you can find
detailed notes from Chinajiaho here.1.Chinajiaho will contact you to discuss the issue openly.
2.You will typically be required to communicate directly with your
country's Customs, or contact them via your courier company.
3.If additional documents are required, Chinajiaho will do our
utmost to provide the documents to you and support the goods clearance.
4.Your country's Customs can hold goods pending a decision for as long as they like.
5.The final decision about assessing, valuing, taxing,
releasing/refusing, seizing the goods is entirely down to Customs. In
some cases no reasons are provided, and in many countries the importer
has no right of appeal. In most countries the Customs are hard to
communicate with and lack basic public information or accessible staff
contact.
6.In the vast majority of cases, the goods are released after a
delay ranging from 1 day to 6 months... the reason for the delay is
usually unknown, and the length of the delay is unfortunately beyond
anyone's control.
7.If the goods are refused entry, they will either be destroyed with
no compensation, or turned back so the courier ships them back to
Chinajiaho.
Under these terms and conditions, which you are agreeing to at
the time you place your order, you are acknowledging you understand your
basic responsibilities as an importer and the resultant liabilities
should any exception occur.
Compensation refers to full or partial refund/credit of
the amount you paid for the goods and /or shipping (depending on the
situation). Chinajiaho will absolutely not offer any further
compensation or accept any liability in any other regard.